Returns & Refunds policy

Due to the perishable nature of frozen poultry products, CHIKIMART Ltd operates a strict but fair refund policy.

1. Eligible Refunds

Refunds or replacements may be issued if:

• The product delivered is spoiled, damaged, or unsafe at the point of delivery

• An incorrect product or quantity was supplied

• There is a verified cold-chain failure during delivery

2. Conditions for Refund Requests

• Claims must be reported within 24 hours of delivery

• Original packaging must be intact

• Photographic or video evidence may be required

• Products must not have been thawed, cooked, or consumed

3. Non-Refundable Situations

Refunds will not be issued if:

• Delay or damage results from incorrect delivery information provided by the customer

• Products are rejected after successful delivery and cold-chain confirmation

• The customer changes their mind after delivery

4. Refund Method

Approved refunds will be processed:

• To the original payment method, or

• As store credit (where applicable)
  Processing time: 5–10 business days.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Unit 6, Admiral Ayinla Way, Off Admiralty Way, Lekki Phase 1, Lagos, Nigeria.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Chikimart@gmail.com.