Privacy Policy

CHIKIMART Ltd (“we”, “our”, “us”) is committed to protecting the privacy and personal data of users who access our website, mobile platforms, and digital services. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Nigeria Data Protection Regulation (NDPR) and applicable laws.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, phone number, email address, and delivery address.

• Transaction Information: Order history, payment confirmation details.

• Technical Information: IP address, browser type, device information, cookies.

• Customer Communications: Messages, reviews, or inquiries submitted via our platforms.

2. How We Use Your Information

Your information is used to:

• Process and deliver orders

• Facilitate payments and refunds

• Provide customer support

• Improve our website, services, and user experience

• Send order updates, promotions, and service notifications (with consent)

• Comply with regulatory and food safety requirements

3. Data Sharing & Disclosure

We do not sell personal data. Information may be shared only with:

• Logistics and delivery partners (e.g. last-mile delivery services)

• Payment processors and financial institutions

• Regulatory authorities where legally required
  All third parties are required to maintain data confidentiality.

4. Data Security

We implement appropriate technical and organizational safeguards, including encryption, access control, and secure servers, to protect your data from unauthorized access, loss, or misuse.

5. Cookies & Tracking

Our website uses cookies to enhance functionality, analyze traffic, and personalize content. Users may manage cookie preferences via browser settings.

6. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent for marketing communications
  Requests can be sent to: [privacy@chikimart.ng]

7. Policy Updates

This Privacy Policy may be updated periodically. Continued use of our services indicates acceptance of any changes.